ABSTRACT
Objective To formulate a five-level pediatric emergency triage standard and evaluate the efficacy and reliability of it in determining severity of emergency pediatric patients.Methods According to the assessment methods in Pediatric Advanced Life Support recommended by American Heart Association and American Academy of Pediatrics,we formulated a five-level pediatric emergency triage standard based on the situation of our hospital and analyzed the data one year before and after the application of it.Results Before and after the application of the triage standard,the average satisfaction rate of emergency patients were (81.28 ± 3.97) ％ and (94.13 ± 4.62) ％,and there was significant difference (P ＜ 0.01) ; the proportion of whom became worse during waiting time were 1.83％ (628/34275) and 0.04％ (16/36 187),and there was significant difference (P ＜0.01) ;the average waiting time of emergency admission patients were (12.71 ± 2.32) min and (3.34 ± 1.95) min,and there was significant difference (P ＜0.01) ;the misjudgment rate of severity were 3.78％ (1 296/34 275) and 0.57％ (205/36 187),and there was significant difference (P ＜ 0.05).Conclusion The five-level triage standard is objective,easy to master,and suitable for pediatric triage.It can quickly sort out critical cases from emergency pediatric patients,which can improve the effectiveness of emergency service,make use of medical resources rationally and somewhat solve the problem of overcrowding.
ABSTRACT
The authors first expound by classification the evaluation of the quality of medical service: ①curative effects and side effects; ②quality of existence; ③quality adjusted years of existence; ④cost effectiveness; ⑤appropriateness of treatment measures; ⑥satisfaction of patients. Then they discuss from the perspective of emphasizing trade style ways to guarantee the quality of medical service. These include earnestly implementing various style rectifying measures; ensuring the genuineness and reliability of hospital information; putting into effect the idea of patient oriented service; conducting synchronous evaluation of service quality and trade style; and establishing a sound mechanism for the improvement of trade style and quality evaluation.